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Store Policies
Shipping Policy
Our default shipping method is air mail from Israel. Customers may choose faster shipping with the EMS (Global / Express Mail Service).
Rates and Expected Delivery Time:
- Registered Airmail (12-21 Business Days): $ 6.00 for first item, every additional item, $0.50. NOW: Free standard shipping !
- EMS (4-7 Business Days): $29.00 for first item, every additional item, $20.00
Please Note:
Applicable duty and taxes may impose additional costs. Check your local customs office for more information. Our expereience is that there are no additional costs for orders to the U.S.A.
- In the rare occurrence that shipping to your country from Israel is not possible, we will contact you by e-mail.
- We do our best to ship your order as promptly as possible. However shipping delays may occur do to reasons beyond our control.
- If we are aware of such reasons we will contact you by e-mail.
Privacy Policy
Your Privacy is important to us. Lily Mar Jewelry from the Hills of Jerusalem does not share your personal information with third parties. We may use your e-mail address to send you notifications about special offers we think you will find of value. You may opt-out from receiving such messages by sending an e-mail to lily@lilymar.com with ‘unsubscribe’ in subject line. Your billing information is processed directly by Paypal Inc. a global leader in payment solutions. Lily Mar from Jerusalem is not exposed to your credit card information at any time.
Return Policy We want you to be 100% satisfied with you purchase at LilyMar.com. If you are not completely satisfied with an item we will refund your money. The item must be returned to Lily Jewelry from the Hills of Jerusalem within 30 days of the shipping date. Items must be unused and in their original packaging. We are willing to except returns past the 30 day limit (but no latter then 60 days) however such returns will incur a 50% restocking fee.
Please email lily@LilyMar.com with the word ‘return’ and your full name in the subject line for return authorization. Shipping and handling fees are non-refundable.
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